Lost or stolen laptop or phone

Report a lost or stolen work device straight away, even if you think it'll turn up.

1. Tell the service desk (phone if you can). We can lock or wipe it and sign it out of your accounts.
2. Change your password from another device.
3. If it was stolen, report it to the police and note the crime reference number.
4. Tell us what was on it, such as customer or personal data. We may need to report a data breach, and some breaches must be reported within 72 hours.

Prevent it: lock your screen when you step away, keep devices out of sight in cars, and don't leave them unattended in public places.