How to raise a ticket that gets fixed fast

A good ticket saves a lot of back-and-forth. Please include:

• What's wrong, in one sentence, as the subject (e.g. "Can't print to the first-floor printer").
• What you expected to happen, and what happened instead.
• The exact error message, ideally a screenshot.
• When it started, and whether anything changed around then.
• Who is affected: just you, your team, or everyone? This sets how urgently we treat it.
• What you've already tried.
• The best way to reach you, and when you're available.

If it's stopping a lot of people working, or affecting customers, say so clearly or phone the service desk: we treat that as a major incident.